Our Promise
Warranty & Service
Review your product-specific warranty and request support from the Kalia team.
Your Peace of Mind
We're committed to your complete satisfaction.
Coverage, exclusions and service terms depend on the product and your purchase agreement. Keep your order reference and contact Kalia to confirm the warranty that applies to your treatment.
What Our Warranty Covers
Eligible manually operated treatments: limited lifetime warranty under the purchase terms
Material defects in fabric, hardware, and components
Motorized treatments: 7-year warranty under the purchase terms
Operational mechanisms and controls
Workmanship Coverage
Professional installation workmanship
Mounting hardware and brackets
Seam integrity and stitching
Cord and chain mechanisms
Functional Issue Support
Difficulty raising or lowering treatments
Motorized system malfunctions
Hardware loosening or detachment
Operational irregularities
Important Exclusions
The following are not covered under our warranty:
- Normal wear and tear over extended use
- Damage from misuse, accidents, or unauthorized modifications
- Exposure to extreme environmental conditions
- Cleaning damage from non-recommended methods
- Products not purchased through Kalia Window Treatments
Need Warranty Service?
Our customer care team is here to help with any warranty claims or questions.
Contact Customer Care